SupportXR | AgfaAgreements

Tailored support for your radiology department’s needs

Add Your Service

Agfa’s range of comprehensive service programs is designed to give you the flexibility to choose the service agreement and level that works best for you. Whether you prefer to extend your warranty or opt for a renewable maintenance contract, we’ve got you covered.

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Manufacturer’s Warranty

When you purchase Agfa Radiology Solutions equipment, you’re protected for one year (*) against manufacturing defects. If anything goes wrong due to a defect, we’ll handle repairs at no cost to the customer — including parts, labor, and travel — as long as the system has been properly used and maintained.

 

 

(*) Agfa’s VALORYFloor and Agfa’s VALORYCeiling come with a limited 3-year warranty against manufacturing defects.

Extend Your Warranty

Going beyond ‘standard’, this Comprehensive Extended Warranty includes:

  • Preventive maintenance check-ups that identify and address potential issues before they become problems, to prolong your system’s lifetime.
  • Fast remote assistance combined with on-site support when necessary, minimizing downtime.
  • Regular software updates that enhance the performance, stability and security of your system – so you stay ahead.

This plan is paid in full at the start

Select your Service Maintenance Agreement (SMA)

Our most flexible option – choose from several packages from basic maintenance to full Platinum coverage — to get exactly the level of support that fits the needs and budget. It is a contract, for one or multiple years of service support, and billed monthly, quarterly, or annually. The price is subject to periodic adjustment in line with inflation.

 

 

Not available in all countries, please contact your local sales representative.

Bronze package

Peace of mind with regular health checks

Silver package

Repair assistance from qualitfied engineers for expert, timely fixes

Gold package

Cost control for parts and components

Platinum package

All-in-one for optimal continuity

Additional Care Programs

Detector Care

Safeguard against accidental damage and user error

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Battery Care

Replace batteries on time to avoid battery loading interruptions.

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SmartBox Care

Future-proof your ScanXR™ AI system

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Extended warrenty or SMA – which do you need?

Reach out to us: we will be delighted to explore the right option for you!