Service Maintenance Agreements

We ensure a great lifecycle experience!

Choosing Agfa Radiology Solutions as a partner is a choice for peace of mind. We do not only offer state-of-the-art products but optimum service too, proving you with excellent support to keep your X-Ray devices:

  • up and running: optimum reliability thanks to inspection, maintenance, spare parts, etc.
  • up to date: enhanced functionality thanks to updates, hot fixes, etc.
  • up-front: specialized maintenance and replacement + tube/detector warranty.
  • up-tempo: remote services, ready when you need assistance.

Business continuity

Radiology is pivotal to your healthcare workflow, clinical quality and patient satisfaction. You need to have full confidence that everything is running at its level best. To achieve these goals, it is important to have full confidence in the CR and DR X-ray installed base. By choosing the right package for your needs, Agfa enables your systems a significant reduction of the examination time, excellent image quality and help to increase efficiency of the entire radiology department.

Determined win

We deliver you a lot: faster imaging, more exams each day, a smoother workflow, happier patients. But unforeseen failures can disrupt these benefits.

Our goal is to keep Agfa systems in the best technical condition, in line with our customers’ needs and expectations. Agfa offers four basic types of comprehensive service contracts that guarantee maintenance operating costs of equipment within predetermined limits, and the user can fully concentrate on everyday activities tasks

The Bronze Package is our most basic maintenance agreement package. Agfa will provide professional supervision over your DR and CR systems, via periodic inspections. Condition checks will be carried out by experienced service engineers, which will avoid work interruptions and unexpected failures.

  • Periodic inspections and maintenance devices
  • Latest updates
  • Installation of additional features and software fixes during inspections
  • Remote telephone diagnosis and consultations when you need it

The Silver Package is the perfect solution when something doesn’t work as it should. Our engineers will do diagnosis and implementation repairs. We also do all of them reviews and updates provided in the Bronze Package.

  • Labor costs with repairs
  • Periodic inspections and maintenance devices
  • Latest updates
  • Installation of additional features and software fixes
  • Remote Services available when you need support

The Gold Package will protect you from unexpected parts costs and components. If something happened breaks down, we will deliver the original one Agfa spare parts. We will also all reviews and updates provided in the Bronze Package.

  • Spare parts without any hidden costs
  • Periodic inspections and maintenance devices
  • Latest updates
  • Installation of additional features and software fixes during inspections
  • Remote telephone diagnosis and consultation when this you need

This package can be activated for different combinations: base only system, or extended, depending on system configuration and needs user (detectors and X-ray tubes).

Platinum Package for Agfa systems guarantees the continuity of plant operation RTG, effective work management systems and gives you full control costs. The package includes both materials and labor, and proactive maintenance and updates maximize productivity and system lifetime.

  • Costs of repairs performed by our engineers, professional system maintenance
  • Replacement of damaged parts without any hidden costs
  • Periodic inspections and maintenance of devices
  • Latest updates
  • Installation of additional features and software fixes
  • Remote Services available when you need support

The Platinum Package can be activated for different combinations: base only system, or extended, depending on system configuration and needs user (detectors and X-ray tubes).

Do you need more? We offer you attractive adds-on!

We also offer attractive optional programs to increment your service maintenance agreement. From extra coverage for your panel detectors to on-line dashboards to better manage your installed basis, you can count on our specialist to get the best out of Agfa’s devices.

  • Detector Care
  • Up to date NX (Windows updates/upgrades)
  • Application Services (training)
  • MUSICA Analytics Premium Dashboards

How do I ensure the best Service Package for my operational and financial needs?

Agfa Radiology Solutions has X-Ray experts always available to help you on choosing the best solution to a great management of your assets. Count on us anytime through these channels:

  • Sales Representatives:
  • Customer Care Center:
  • Website:

Looking for more information?