Remote Services

Reliability and high quality, for clinical confidence

Agfa’s SRSS solution controls who can communicate with which device at which site. It monitors and tracks all communication activities, audits and reports.

Agfa’s Secure Remote Service System (SRSS) allows to securely access your digital radiography systems to support the device software across its lifecycle: Using SRSS enables secure remote support, with fewer disruptions and faster corrective actions. The solution will help to keep your Agfa systems running at top performance, while you reduce your hospital’s system administration overheads and optimize patient throughput.

SRSS offers

  •  Remote diagnostics in real time
  •  Remote support: fast response and repair times
  • Efficient software maintenance
  •  Full data security and access control

So you enjoy

  • Increased uptime
  • Better system utilization
  • Higher patient throughput
  • Improved staff satisfaction

Security features of the infrastructure include

  • 256-bit AES encryption
  • Two-factor authentication
  • Brute force protection
  • User & IP whitelisting
  • Trusted device lists
  • Enforced password reset

SRSS fully adheres to the key international standards

  • HIPAA (Health Insurance Portability and Accountability Act 1996)
  • GDPR (General Data Protection Regulation)
  • ISO 27001 certified (IT-Security techniques and code of practice for information security management)

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